(Frequent Asked Questions)

How can I buy from your estore?
There are two ways you can buy, the first way is to buy through this estore by using the add to cart button then check out to Paypal and the second is taking down all the name of the items you want and send the order list to this email address, enquiries@oruio.com, for confirmation and you will be contacted.


How do I make the payment after adding the items to the cart?
Click on the cart tab to open up your shopping cart then click check out, you will be directed to paypal page and from there you can make the payment.


Are there any other options for payments other than using PayPal?
Yes, there are two more options, they are:
- COD (Cash on Delivery)
For COD, please make an appointment before coming for collection as we are out delivery parcels from 1pm – 7pm, Monday – Friday so the warehouse will be vacant during this time. Standard Self-Pick Up time is 7pm – 8pm, Monday – Friday.
- Bank Transfer
For Bank Transfer, Please contact us first, Thank You


Can I pay by cash?
Yes you can, this option only applies COD (Cash on Delivery), contact us at least 1 day before coming down to this address for cash payment.


Why is my bank transfer payment not confirm yet?
*please note, for any other bank other than DBS, after making your payment, it will mostly take at least 3 days for the payment to be cleared and confirmed, please be patience during this time period, once confirmed, your items will be shipped out or pass on to you if you are coming down for self-collection. Please leave a message after you have made your payment so you can get updates on the transaction progress as soon as possible, thank you.


What is COD (Cash on Delivery)?
COD means Cash on Delivery and buyers will come to our work place to self-collect and pay by cash.


What is the differences between OUT OF STOCK and SOLD OUT
Items listed as Out of Stock / Restocking will be restock but items listed as sold out will most probably not be restocked unless there’s requests for them or pre-order made for them.


Do you ship internationally?
Yes, we do, we ship internationally all over the world, if you want more details about international shipping and shipping duration, leave us an email at enquiries@oruio.com


What local shipping options are there?
-   7 to 8 days free shipping for small and light weight items
-   2 to 3 days express $8 – $10 for medium size items
-   2 to 3 days express $20 – $30 for large size parcel


Can I come down and pick up on my own?
Yes you can, you can come down and self-collect at this address.


What time is available for Self-Collection?
Self-Collection is available Mon to Fri 7pm – 8pm at this address.
We are closed on Sat, Sun and public holidays.
Contact us at least 1 day before coming down to book an appointment, thank you.

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